Are you prompted to enter a serial number or sign in with your Adobe ID when you start Acrobat Pro DC or Acrobat Standard DC? There are several reasons why you may be getting this prompt:

In the License window, enter your serial number, then click Continue. In the Installation Type window, click Continue. When prompted for Name and Password, enter the name and password of a local administrator on your machine and click Install Software. In the Summary window, click Close.

• You may have installed the wrong version of Acrobat DC.
• There could be incorrect or missing information in your Acrobat DC subscription account.
• Your computer may be unable to reach Adobe's activation servers.

The method used to purchase your product determines your launch experience:

• Classic customers should be prompted for a serial number at the time of installation or launch of the product. Previously referred to as perpetual.
  
• Continuous customers should be prompted to Sign In during the launch process. Previously referred to as subscription.
  

The Acrobat DC continuous and classic versions each use a different installer. If you have installed the wrong version, it's necessary to uninstall the incorrect version before installing the correct version of Acrobat DC. If you receive a serial number prompt or sign in unexpectedly on launch, you must follow this process to install the correct version of the software.

Important: The trial version uses the classic installer. Continuous customers must uninstall the trial version and reinstall using the subscription installer.

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Retail customers

To install the Acrobat DC as part of the Creative Cloud, refer to the Creative Cloud download, install, and update page.

1. Log in to Acrobat.adobe.com using the Adobe ID that you used to purchase Acrobat DC.
2. Click Download Acrobat DC under Download Apps.
   

3. Sign in with your Adobe ID.
4. Follow the onscreen instructions to complete the download and installation of Acrobat DC.

Volume license customers

Volume license software is provided to the IT or packaging department. Contact your IT or packaging department for information on accessing the Acrobat DC installation. The information below is for the IT or packaging department.

Classic version

The classic version is referred to as the perpetual version in previous releases. Access this installer on the Licensing Website.

Continuous version

Access the installer for the subscription installer on the Admin Console.

The serial number prompt may be occurring because your computer is having trouble connecting to Adobe's activation servers. Try working through the solutions in the 'Troubleshoot connectivity issues' section in Sign in, activation, or connection errors | DC, CC, CS6, CS5.5.

Managing a network? See the licensing information in Adobe Creative Cloud Service Access Documentation for IT.

To verify your payment information with Acrobat DC as part of the Creative Cloud, refer to the Creative Cloud manage your membership page.

1. Log in to Acrobat.adobe.com.
2. Click your name in the upper-right corner and select My Plan.
3. Verify that your payment information is valid.
   

Serial Number Iphone

Logging out and logging back in to Acrobat DC resets your account information.

1. Launch Acrobat DC.
   
   • Mac OS: Go to Applications > Adobe Acrobat DC > Adobe Acrobat DC.
   • Windows: Go to Start > All Programs > Adobe Acrobat DC.
2. Choose Help > Sign Out.
3. Click Sign Out.
4. When prompted, sign in with your Adobe ID (usually your email address) and password.

DC is a major release for the products listed in the table below. Except for the Acrobat base release, all installers are available through the product’s update mechanism, from the enterprise FTP site, and for some languages, from the Reader Download Center.

Track details¶

The Acrobat DC product family introduces two tracks for both Acrobat and Reader which are essentially different products: “Classic” and “Continuous.” Most end users will install the Continuous track provided from the Reader Download Center. Enterprise organizations will user either the Classic or Continuous track. For details and a comparison of the two tracks, see http://www.adobe.com/go/acrobatdctracks.

Available installers¶

New features¶

See the following:

Known issues¶

For a list of current issues, see http://helpx.adobe.com/acrobat/kb/known-issues-acrobat-dc-reader.html.

Technical details¶

Go to the Release Notes Home for information about the following:

• How to update
• Update order
• Definition of release types
• System requirements
• Language Support
• Compatibility
• Product end-of-life schedule

Acrobat installation¶

1. Close all other applications.
2. Uninstall any other version of Acrobat or Reader.
3. Double-click on Acrobat installer.
4. Choose a folder to extract to.
5. Choose Next.
6. After file extraction is completed, verify Launch Adobe Acrobat is checked.
7. Choose Finish. The installer screen appears in the same language as your machine’s operating system and shows information about Serial Number/Trial installation, PDF ownership and the ARM updater.
8. Enter your serial number, or install in Trial Mode.
9. Optional: Choose Customize and select the folder where you want the application installed.
10. Choose Install.
11. On the Setup Completed dialog, choose Finish or Launch Now.

Note

If there are processes running that conflict with the installation, the installer requires them to be closed before you can continue. Close the processes, and then re-run the installer.

Registration¶

1. Launch the application.
2. Choose Sign-In Now.
3. Provide a valid Adobe ID. If you don’t have an Adobe ID, follow the prompts to create one.
4. Choose Sign In.
5. Accept the EULA.

Note

If you installed in Trial mode, a 30 day trial screen with Start Trial button appears after the EULA is accepted. With each launch, a Trial screen will appear indicating the number of days left in the Trial.

Creating MSI logs on Windows¶

Adobe Acrobat Serial Number Check

The Acrobat installer can use logging to help assist in troubleshooting issues while installing Acrobat. To enable Windows Installer logging:

1. Choose Start.
2. In the Run field, type regedit.
3. Choose Enter.
4. Create the following path and keys: HKEY_LOCAL_MACHINESOFTWAREPoliciesMicrosoftWindowsInstaller where the value is voicewarmupx.
5. After the entries have been added and enabled, start Acrobat installation and the log file will be created in the %temp% folder. The new log file name is random, but begins with the letters “MSI” and end with a .log extension. for example, MSI3a1f4.LOG.
6. The Temp folder can be accessed by writing %temp% on the Start Menu > Run prompt.

Language configuration¶

Acrobat installs by default in the language of the operating system. More languages can be added or removed after installing Acrobat as follows:

1. Choose Start > Control Panel > Programs and Features.
2. Select Acrobat.
3. Choose Change.
4. Choose Modify.
5. Choose Add or remove languages.

Default PDF handler¶

By default, the most recently installed application “owns” the .PDF extension and becomes the default PDF viewer. You can change this behavior during installation or post-installation.

Uninstallation¶

1. Choose Help > Sign Out to sign out of the Document Cloud.
2. Choose Start > Control Panel > Programs and Features.
3. Highlight Acrobat.
4. Choose Uninstall.
5. Reboot your machine.